© ONE OF OTHERS 2026
Effective date: September 2026
We appreciate your privacy. This policy explains how ONE OF OTHERS PTY LTD (ABN 67 685 512 814), trading as ONE OF OTHERS ("we," "us," or "our") handles personal information when you use oneofothers.com, purchase from us or otherwise deal with us.
Our business address is 14 Toorak Road, South Yarra, 3141, Victoria, Australia. You can contact us about privacy at hello@oneofothers.com.
Where the General Data Protection Regulation applies, we are the controller of your personal data.
You can choose not to provide personal information. If you do not provide information required for an order, return, withdrawal or other request, we may be unable to complete it.
We may collect:
your name, contact details and delivery and billing addresses;
order, payment-status, delivery, return, refund, store-credit and withdrawal information;
messages, enquiries, complaints and product photographs you send us;
newsletter subscriptions and marketing preferences; and
technical, website-use, diagnostic, fraud and security information, including IP address, browser, device, cookie identifiers, pages viewed, error reports and recorded website interactions.
Payment providers process payments and give us limited transaction information, including payment status and transaction references.
We collect information:
directly from you when you order, request a return or withdrawal, contact us, subscribe to marketing or interact with us on social media;
automatically when you use the website, including through cookies, analytics and error-monitoring technologies; and
from providers that help us process payments, fulfil orders, deliver products, communicate with customers, prevent fraud and operate the website.
We hold information electronically in systems operated by us and our service providers. We take reasonable steps to protect it from misuse, loss and unauthorised access, modification or disclosure.
We use personal information to:
process payments and fulfil, deliver, return and refund orders;
process statutory withdrawal requests and send the required acknowledgement;
provide customer care;
maintain records required by tax, accounting, consumer and other laws;
send marketing where you have subscribed or where otherwise permitted;
understand and improve the website;
personalise content and advertising where permitted;
diagnose errors, prevent fraud and maintain security;
resolve complaints, disputes and legal claims; and
comply with our legal obligations.
Where GDPR applies, we rely on:
performance of a contract to fulfil an order or complete a request;
compliance with applicable EU or Member State legal obligations, including requirements relating to statutory withdrawals and consumer rights;
our legitimate interests in operating and improving the business, providing customer care, preventing fraud, maintaining security and handling claims, where those interests are not overridden by your rights; and
consent for marketing, non-essential cookies and advertising where consent is required.
You may withdraw consent at any time. Withdrawal does not affect processing that occurred lawfully before consent was withdrawn.
A withdrawal request does not subscribe you to marketing. We do not use the contents of a withdrawal statement for marketing without a separate lawful basis and any consent required by law.
We may share personal information with:
ecommerce, hosting and payment providers;
warehouses, delivery providers and returns services;
customer-service and communications providers;
marketing, analytics and advertising providers;
fraud-prevention, security and error-monitoring providers;
accountants, lawyers, insurers and other professional advisers; and
courts, regulators, law-enforcement bodies and government authorities where required or permitted by law.
Some recipients process information on our instructions. Others handle information under their own privacy policies and legal responsibilities.
We use essential cookies to support checkout, security, shopping bags and market selection.
We also use analytics and advertising technologies to understand how the website is used, diagnose errors, measure campaigns and show relevant marketing.
Where consent is required, consent is the legal basis for using non-essential analytics and advertising technologies.
If you subscribe to marketing, we may use your contact details and preferences to send information about products, offers and events.
You can unsubscribe using the link in a marketing email or by contacting hello@oneofothers.com. You may object at any time to the use of your information for direct marketing, including related profiling.
Opting out of marketing will not stop service messages about an order, return, withdrawal or legal matter.
We retain personal information only for as long as reasonably necessary for its original purpose and our legal, accounting, fraud-prevention and dispute-handling obligations.
We generally retain financial transaction records for the periods required by Australian company and tax laws, which may be up to seven years after the transaction is completed.
For other information, we consider:
whether we still need it to provide a service or respond to an enquiry;
whether you remain subscribed to marketing;
the time needed to investigate fraud, security incidents, complaints or legal claims; and
any period required by law, a court order or a legal hold.
When information is no longer required, we take reasonable steps to delete or de-identify it.
Under Australian privacy law, you may ask to access or correct personal information we hold about you. You may also ask us to stop using your information for direct marketing.
Where GDPR applies, you may also have the right to:
access your personal data;
correct inaccurate or incomplete data;
request erasure or restriction in certain circumstances;
receive certain data in a portable format;
object to processing based on legitimate interests;
object to direct marketing;
withdraw consent where processing relies on consent; and
lodge a complaint with a data-protection supervisory authority.
These rights are subject to legal conditions and exceptions.
Contact hello@oneofothers.com to make a request. We may need to verify your identity before responding and will respond within the period required by applicable law.
If you have a privacy complaint, contact:
ONE OF OTHERS PTY LTD
Email: hello@oneofothers.com
Address: 14 Toorak Road, South Yarra VIC 3141, Australia
Please describe the issue and provide any relevant details. We will investigate your complaint and aim to provide a substantive response within 30 calendar days. If we need more time, we will explain why.
If Australian privacy law applies and you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
Where GDPR applies, you may lodge a complaint with the supervisory authority in the EU or EEA country where you live, work or believe an infringement occurred.
We may update this policy to reflect changes to our practices or legal obligations. The current version and its last-updated date will appear on this page.